VIP ORLANDO LLC reserves the right to modify this Privacy Policy at any time. If we make significant changes to the collection, use, or sharing of personal information, we will post them in this Policy and notify users, either through a prominent notice on the website or direct communication. Changes will only apply to information collected after the update. Accessing or continuing to use the site after being notified of changes constitutes acceptance of the modifications.

VIP ORLANDO LLC collects, uses, processes, and shares your information, including personal information, gathered from visitors to the website, including its subdomains, and any other website through which VIP ORLANDO LLC makes its services and information about its services available on any type of device (collectively, the “Website”).

This Privacy Policy applies to all interactions with our customers and visitors, including property rentals, rental management, marketing, guest services, use of VIP ORLANDO LLC websites or applications, social media, and communications related to our services (“Services”), except where a different policy is specified for a particular service. It does not apply to third-party websites accessible from our sites or websites where VIP ORLANDO LLC advertises.

INFORMATION COLLECTED OR RECEIVED

For the purposes of this Privacy Policy, when we use the term “personal information,” we refer to information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, to a particular consumer or device. For individuals who become registered users of the Website or conduct transactions on the Website, this will include information such as email address, phone number, home address, and postal code. Personal information may also include information you provide to us, including credit card information, date of birth, transaction history, job title, and information about your travel companions.We may collect marketing-related information, including:

• Demographic attributes linked to personal information.
• Unique identifiers, such as cookies or device identifiers.
• IP address and derived data, such as geographic location.
• Device information, such as browser type, operating system, and mobile app details.
• Demographic data not linked to personal information, such as gender, age, and income range.
• Behavioral data, such as interactions with advertisements, web browsing activities, visited sites, and actions taken.
• Search terms used to access a website.
• Latitude and longitude data.

HOW WE COLLECT INFORMATION

We may collect information from you in the following ways:

Upon Request:

We may collect certain personal information from you when requested. For example, this occurs when you register on the Website or make an online reservation. If you choose not to provide this type of personal information, we may be unable to offer our services.

When You Reserve, Pay for, or Stay in a Vacation Rental Through VIP ORLANDO:

• Contact Information:
  When you reserve or stay in a property through VIP ORLANDO LLC, we may collect information such as your first and last name, contact phone number, email address, date of birth, and other digital contact details. We may also collect the names and contact information you provide about other renters or guests.
• Payment Information:
  When you make a purchase, we collect your payment information, such as credit card, debit card, or check details, and your billing address to process payments.
• Identity Information:
  To prevent fraud, comply with applicable laws, or meet the requirements of a hotel, resort, or community association, we may collect proof of identity or age, such as a government-issued driver’s license, passport, or other identity-related information connected to your stay.

We may also collect information about your vehicle(s) and license plate number(s) for parking permits associated with your stay. Additionally, we may collect your age and the ages of other guests if the property has a minimum age requirement for renters or check-in. Further personal information may be collected to comply with legal requirements or the policies of a hotel, resort, or community association.

When We Provide Rental Management or Marketing Services

Contact Information: When you hire our rental management or marketing services, we collect your name, property address, mailing address, phone numbers, email address, and other contact details, as well as information about any entities owning the property. We may also collect contact information for other property owners, entity owners, guests, or family members who use or stay at the property.

Banking, Tax, and Identity Information: To facilitate payments, we collect your banking information, tax identification number, and, in some cases, proof of identity (such as a passport or government-issued ID). We may also collect additional information to comply with tax obligations, apply for or renew licenses, or pay bills on your behalf.

Other Legally Required Information: We may collect additional personal information about you as necessary to comply with applicable legal requirements.

When You Choose to Provide Additional Information.

Information provided during communications with members of VIP ORLANDO LLC—whether in person, by phone, email, text message, app, or other electronic communication methods—may include any information you choose to share during those interactions.

Other Information You Choose to Provide. We may collect additional information you choose to share with VIP ORLANDO LLC. This includes, but is not limited to: Submitting a review, comment, or request. Interacting with a VIP ORLANDO LLC social media account. Attending a VIP ORLANDO LLC event. Referring a potential guest or property owner. Conducting a search, participating in a contest, sweepstakes, or promotion. Setting a preferred language or currency. Engaging with other aspects of our Services.

We May Collect About You from Third Parties. Each third party that collects or processes your information operates under its own privacy policies. We recommend reviewing the privacy policies of any website you visit. VIP ORLANDO LLC does not control or oversee how third parties collect, use, or disclose your information.

Reservation or Stay Information: If you use a third party to book a stay at a property managed by VIP ORLANDO LLC, we may receive personal information you provided, such as your name, contact details, payment method, names of other guests, booking dates, and identity information. We may also collect data about you from friends or family members if they include you in their booking. Third parties providing services related to your stay—such as utility companies, contractors, tour operators, or government authorities—may also share information about the services you used, as permitted by law. In certain cases, we may obtain background verification or fraud alerts from external providers if allowed by law.

Information Related to Rental Management Services: When we provide rental management or marketing services, third parties such as utility providers, government entities, previous or current property managers, or resort/community associations may share information with us. This may include your name, contact information, property address, rental history, utility account numbers and history, sales or lodging tax license numbers and remittance history, or local rental permit numbers.

Other Information from Third Parties: We may receive information about your use of our Services or third-party services from business partners. This may include your preferences, travel history, interests in products or services, and reviews you’ve submitted. Additionally, we may receive your name, mailing address, or other contact information from third parties such as government agencies or direct mail service providers that collect data from public records.

Sensitive Personal Information: Except as described in this Privacy Policy, we do not intentionally collect sensitive personal information, such as medical data, political opinions, union membership, religious or philosophical beliefs, racial or ethnic origin, or genetic information.

When You Visit a VIP ORLANDO LLC Website or Communicate with VIP ORLANDO LLC

Information About Your Visits to the Site: When you visit a VIP ORLANDO LLC website, we collect information about your activity on the site. This may include the date and time you accessed the site, the pages you visited and how long you viewed them, your property searches, booking activity (including initiated, attempted, and abandoned bookings), whether you followed links to other websites, and other interactions with the site. Your internet browser may automatically provide us with information, such as the website you came from.

Device and Browser Information: We may automatically collect information about your hardware, operating system, browser, and any extensions or plugins you are using, as well as your IP address, proxy server, internet service provider, or mobile carrier, device identifier, and any crash data associated with your visit.

Location Information: If you use our websites or mobile apps, we may automatically collect location data from your mobile device’s GPS. Most mobile devices allow you to control whether an app can use location services. If you use our websites, we may derive location information from your IP address.

Cookies, Web Beacons, and Similar Technologies: As detailed in our Cookie Policy, we may use tracking tools such as browser cookies, flash cookies, and web beacons. We may also engage certain business partners to use these tracking tools on VIP ORLANDO LLC websites or to track your online behavior on other sites on our behalf.

Communication: When you communicate with VIP ORLANDO LLC through electronic means, we automatically collect the content of the communication. In some cases, and where permitted by law, we may automatically record phone calls for quality assurance and training purposes.

HOW WE USE INFORMATION

To Provide Products, Services, and Information:

• Complete or process transactions and send you confirmations and receipts.
• Fulfill booking requests you have made and assist you in planning your trip.
• Provide information about your vacation rental property and booking transactions.
• Notify you about updates to your account, products, and services.
• Fulfill the terms of a contract between you and us. This includes responding to your inquiries or requests, communicating with you about bookings and stays, and meeting contractual or legal requirements related to your request or the Services you are using.

To Optimize, Personalize, and Improve Our Services and Your User Experience:

We use your information and how you interact with the Services to optimize, personalize, and enhance your experience. This includes:

• Responding to feedback and suggestions.
• Tailoring your user experience based on your preferences and history.
• Improving the performance of our websites or apps.
• Sending notifications and offers related to your stay.
• Using location data to show nearby properties or provide directions to your reservation.

To Perform, Measure, and Improve Our Advertising and Marketing Efforts:

We use information about you to communicate about VIP ORLANDO and its Services, as permitted by law. This includes:

• Sending advertisements and marketing communications.
• Using your search, browsing, and booking history to send promotional messages and offers that may interest you.
• Analyzing and enhancing the effectiveness of our advertising and marketing initiatives.
• Conducting marketing campaigns on third-party websites or social media platforms.

We also use your data to generate aggregate, non-identifiable information, such as data about ad impressions or clicks.

To Fulfill Our Legal and Contractual Obligations and for Security and Investigation Purposes

We may use your information to meet legal obligations, such as collecting and storing identity and contact information in connection with a booking or tax information for payment processing. Your information may also be used to comply with contractual obligations between you and us or with third parties, enforce the terms of our agreements, Terms of Service, and policies, and resolve disputes. Additionally, we may use your information for security investigations, detecting and preventing fraud, security incidents, or criminal activities.

HOW WE SHARE INFORMATION

We may share information about you with third parties in specific circumstances, including the following:

To Provide the Services You Request or Fulfill Contractual Obligations: We may need to share your information to properly fulfill the terms of the contract between you and us. For example:

Service Providers: We may share your information with local service providers such as technicians, contractors, and cleaning staff to fulfill the requested services. These providers may also be authorized to collect information on our behalf.

Property Owners and Providers: Your contact information may be shared with property owners or other providers to respond to your comments and questions.

Booking Assistance: We may share your information with third parties who assist with processing your booking.

For Legal Compliance or to Protect Safety and Rights: We may disclose your information to authorities or comply with legal requirements such as subpoenas, court orders, or other legal processes.

Reporting Illegal Activities: We may inform authorities of illegal activities and share your information if required by a court order or applicable law.

Protecting Rights and Safety: We reserve the right to share your information with law enforcement agencies if you violate our policies or to protect the rights and safety of VIP ORLANDO LLC or others.

Sharing Information as Permitted by Law: We may also share your information with other entities as required or permitted by law. This includes:

• Government Entities or Third Parties: Sharing information in response to subpoenas, court orders, or other legal proceedings.
• Legal Defense: Sharing your information as deemed necessary to exercise our legal rights, defend against legal claims, or address potential legal disputes at our sole discretion.

Business Transition. In the event that we or any of our assets are acquired or undergo another business transition, your information may be transferred to the acquiring company or another entity that survives the transition.

Behavior-Based Advertising. We may engage in behavior-based advertising. This means that a third party may use technology, such as a cookie or a web beacon, to identify you on our website and provide advertisements tailored to your interests. These advertisements may appear on our website or on other websites.

Marketing Initiatives. We may disclose personal or other marketing information to our external service partners to conduct online and offline marketing campaigns. Third-party service providers acting on our behalf may create and display advertisements or other content. This information is used to customize our communications with you about products and services relevant to your needs and interests. Rather than overwhelming you with irrelevant information, we aim to direct you to content that is meaningful and important to you.

Partner Companies. We may share your personal information with carefully selected external companies when we believe their products or services may interest you. If you prefer that your personal information, not be shared in this way, please contact us at the address provided in the section titled “How to Contact Us.”

Blogs, Online Posts, and Testimonials. We may allow visitors to share comments, posts, testimonials, or other information. If you choose to provide such information, it may be publicly available. Information shared in these areas may be read, collected, and used by others who access it.

HOW WE PROTECT PERSONAL INFORMATION

VIP ORLANDO LLC has implemented physical, technological, and organizational security measures to safeguard your personal information against loss, misuse, or unauthorized access. We also ensure the confidentiality of information when sharing it with third parties through contractual agreements.

However, no security measure is completely foolproof. You can help protect your information by keeping your passwords secure and avoiding using the same password across different sites or applications. Additionally, please notify us immediately if you suspect that your credit card, bank account, or login credentials have been compromised.

Limitation of the Way We Share Your Personal Information

Access and Data Portability. In some jurisdictions, applicable law may grant you the right to request copies of the personal information we hold about you. You may also have the right to request copies of the personal information you have provided to us in a structured, commonly used, and machine-readable format, or ask us to transfer this information to another service provider (when technically feasible).

Data Retention and Deletion. Generally, we retain your personal information for as long as necessary to fulfill contracts between you and us, satisfy your requests as a customer or potential customer, and comply with our legal obligations. If you no longer wish for us to use your information, you can request its deletion by contacting us at customerservices@viporlando.com. Please note that if you request the deletion of your personal information:

We may retain and use your personal information as necessary to comply with our legal obligations. For example, VIP ORLANDO LLC may retain some of your information for tax, legal reporting, and auditing obligations.

We may retain certain personal information for our legitimate business interests, such as fraud detection and security improvement. For example, if we suspend a user from VIP ORLANDO LLC for fraud or security reasons, we may retain certain information about that user to prevent them from using VIP ORLANDO LLC in the future.

Information you have shared with others (such as property reviews) may remain publicly visible on the website. Additionally, some copies of your information (such as log records) may remain in our database but will be disassociated from personal identifiers.

As we maintain the website to protect it from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

You can withdraw your consent for the processing of your personal information at any time by sending a request to VIP ORLANDO LLC. Withdrawing consent does not affect the legality of any processing that took place prior to the withdrawal. In some jurisdictions, you may have the right to limit the use of your personal information, for example, if you dispute its accuracy, if the processing is unlawful, if we no longer need it for specific purposes, or if the verification of legitimate interests is pending.

If you wish to stop receiving commercial emails, you can unsubscribe by clicking the "Unsubscribe" link at the bottom of each email. Please note that you will continue to receive emails related to products or services you have purchased, or relevant communications regarding your relationship with us. If you change your mind, you can resubscribe at any time.

HOW WE COMMUNICATE WITH YOU

If you have any questions or concerns regarding this Privacy Policy, or if you wish to unsubscribe or opt out of our use of your personal information, you can contact us via email at: customerservices@viporlando.com

If we need or are required to communicate with you regarding any event involving your personal information, we may do so via email, phone, or postal mail.

Your Privacy Rights in California

Effective January 1, 2020, the California Consumer Privacy Act (CCPA) grants California residents the right to know what specific personal information a business has collected and retained about them in the past 12 months, request a copy of their personal information, and/or delete their personal information.

California residents can request access, in a portable and (if technically feasible) easily usable format, to the specific pieces and categories of personal information the company has collected about them, the categories of sources from which the information was obtained, the business or commercial purposes for collecting the information, and the categories of third parties with whom the information was shared.

To the extent that your data is within the scope of CCPA privacy rights, you have the right to request the deletion of your personal information. However, please note that California law allows us to retain your personal information under certain conditions, even if you have requested its deletion, such as when it is necessary to retain your personal information to complete a transaction with you or provide you with a good or service you have requested.

We will not discriminate against you for exercising any of your rights under the CCPA, including charging you different prices or providing you with a different quality of service, unless such differences are related to your information.

To exercise your access or deletion rights, please submit a verifiable consumer request via email to customerservices@viporlando.com.

Please note that, to process your request, we must verify your identity and the request before taking any action. Under California law, you may designate an authorized agent registered with the California Secretary of State to make a request on your behalf.

VIP ORLANDO LLC does not “sell” personal information to third parties. We allow third parties to collect personal information through our website and share it with third parties for the commercial purposes described in this Privacy Policy.

Under sections 1798.83 to 1798.84 of the California Civil Code, California residents have the right to request a notice describing what categories of personal information we share with third parties or corporate affiliates for direct marketing purposes. This notice will identify the categories of information shared and include a list of third parties and affiliates with whom the information was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please send a written request to the addresses listed above in the section titled “How We Communicate with You.”

MISCELLANEOUS

Shared Accounts: If you limit your privacy settings on an account shared with someone else, your privacy options will apply to all users of your account.

Children: We do not intentionally collect information from or direct marketing campaigns to children under the age of 18.

Other Websites: Our website, emails, or app may contain links to third-party websites. Third-party websites or emails may also contain links to our website. We are not responsible for the content or privacy practices of third parties, and the information collected by third parties is not governed by this Privacy Policy. We recommend that you review the privacy policies of these websites before submitting any personally identifiable information to third parties. The information collected by third parties is not governed by this Privacy Policy.

International Operations: VIP ORLANDO LLC is headquartered, and its website is hosted, in the United States of America. If you reside in a country outside the United States with laws governing the collection, use, and sharing of data that may differ from U.S. laws, and you provide us with personal information, please note that any personal information you provide to VIP ORLANDO LLC may be transferred to the United States. By providing your personal information, you explicitly consent to such transfer and processing, as well as to the collection, use, and sharing set forth in this Privacy Policy or any related terms of use for the website.

CONTACT INFORMATION

If you have any questions or comments about this notice, the ways we collect and use your information, or your options and rights regarding such use, you can contact us at customerservices@viporlando.com.