VIP ORLANDO LLC is a registered travel agency in the state of Florida, with registration number ST38337. By booking with VIP ORLANDO, you agree to abide by all the policies, terms, and conditions outlined below, including any specific terms associated with the vacation rental unit, if applicable.

1. GENERAL TERMS:

This agreement is made and governed solely by the laws and statutes of the State of Florida. The place of performance shall be Osceola County, Florida. This Agreement is entered into in full compliance with federal and state fair housing laws, and without distinction of race, color, religion, sex, national origin, disability, or familial status, as well as consumer protection laws.

This agreement applies to all bookings at the various destinations offered by VIP ORLANDO LLC, as well as its complementary services, including vehicle rentals, theme park tickets, and others.

Specific Unit Conditions: Some vacation units (houses, villas, single-family homes, apartments, and condominiums) may be subject to specific rules and restrictions. In these cases, tenants will be required to accept additional terms ("Specific Unit Conditions"). You will be informed about the applicable conditions during the booking process. In the event of a discrepancy between the Specific Unit Conditions and this Agreement, the Specific Unit Conditions will prevail.

Short-Term Rental: It is understood and agreed that this is a short-term vacation rental, not a long-term lease or rental agreement. The CLIENT acknowledges that they will occupy the vacation unit for the reserved period, without subletting it, and that it will not be used for illegal purposes. Additionally, the CLIENT agrees that no illegal substances, firearms, or hazardous items will be possessed in the unit.

Minimum Age: The "Minimum Age" to rent the Property is 21 years old (or the minimum age required by law in the jurisdiction where the Property is located, if different).

Payment Terms: The CLIENT must provide the payment method and the necessary documentation proving that they are the account holder or an authorized user of the account, such as identification, photographs, or other relevant documents. VIP ORLANDO LLC reserves the right to request an alternative payment method if the payment is not successfully processed. It is the CLIENT's responsibility to submit the signed documents for payments made by the cardholder. This measure is implemented to ensure transparency and security in all transactions. Additionally, VIP ORLANDO LLC reserves the right to cancel the reservation if a valid payment method is not provided. In the event of suspected fraud, VIP ORLANDO LLC may share credit card information and other CLIENT data with the relevant authorities.

2. LIABILITY AND DAMAGES:

The CLIENT agrees to comply with the resort and/or homeowners association rules and regulations. Additionally, the CLIENT agrees to hold harmless VIP ORLANDO LLC, its employees, or owners, from any claims, lawsuits, indemnifications, or other expenses resulting from damage to the vacation unit, injury, or death during the stay. It is recommended that guests obtain comprehensive travel insurance that covers all occupants, including personal injury, illness, damage to the vacation unit, and reservation cancellations.

VIP ORLANDO LLC will not be responsible for any personal items left behind in the vacation unit. In this regard, the CLIENT understands that such abandoned items at the end of the stay may be left at the company’s discretion for purposes it deems appropriate.

VIP ORLANDO LLC, as the owning/management company, will not be liable for any loss, damage, delay, or alteration due to circumstances beyond our control, such as war or threat of war, pandemics, fires, adverse weather conditions, government actions, closures, airport congestion, airline cancellations or schedule changes, and theft on the premises. In cases of extreme severity, we reserve the right to CANCEL any reservation, with prior communication with the CLIENT.

If the vacation unit is destroyed or becomes uninhabitable due to natural causes (hurricanes, storms, floods, fires, or other meteorological events), environmental disasters, loss of utilities, or if the accommodation is not available in optimal conditions before or during occupancy, relocation to a similar available unit will be offered. This will not entitle the CLIENT to partial or full refunds.

The responsibilities of the vacation unit include: electricity, water, sewage, local telephone service, basic cable, and initial supplies (toilet paper, paper towels, dish soap, laundry detergent, hand soap, dishwasher detergent, and garbage bags).

VIP ORLANDO LLC will not be responsible if the vacation unit does not meet the agreed-upon requirements according to the provided images, or if the choice made did not align with the parameters recommended by our sales advisors at the time of booking, unless a problem arises that interrupts the vacation stay or constitutes an emergency.

In the event that the vacation unit requires repairs or maintenance, VIP ORLANDO LLC must be notified within 48 hours of occupancy or the incident via email at customerservices@viporlando.com or by phone at +1 (407) 233-1370. No claims or unit changes will be accepted after 48 hours. Otherwise, the CLIENT will be responsible for the damages or repairs.

Service requests will be attended to as soon as possible. No refunds will be granted for force majeure events, as it is understood that VIP ORLANDO LLC will make all reasonable efforts to maintain the vacation unit to the highest standards. VIP ORLANDO LLC will not be responsible for unauthorized expenses incurred by the CLIENT or their guests.

Emergency Service: Emergency situations are considered those that pose a serious risk to the well-being of occupants or the integrity of the vacation unit. For example, imminent fire or flooding, air conditioning problems, theft, gas leaks, among other major contingencies. Other situations will be handled during office hours.

Grounds for Eviction: The CLIENT and their guests are subject to immediate eviction from the vacation unit if the CLIENT or their guests violate any of the terms of this agreement. In the event of eviction from the vacation unit, it is important to note that the CLIENT will forfeit all amounts paid, with no possibility of a partial or full refund.

VIP ORLANDO LLC reserves the right to take legal action to protect its interests in the event of non-compliance by the CLIENT, and any costs arising from such legal actions will be the sole responsibility of the CLIENT.

If VIP ORLANDO LLC must resort to legal services to enforce any terms of this Agreement or to collect amounts owed, the CLIENT will be responsible for reasonable attorney fees and incurred costs.

3. ON CLIENTS AND THEIR GUESTS

Since the vacation unit is private, guests are expected to be courteous to residents and other guests, respect others' rights, and peacefully enjoy the unit without disturbing others or generating complaints to VIP ORLANDO LLC from the police, neighbors, or homeowners’ or neighborhood associations.

Occupancy Limit: The vacation unit may not be used by more than the number of adults and children listed in the reservation. If the CLIENT falsely states the number of people in the vacation unit or exceeds the maximum, they may be subject to immediate eviction without a refund, including the forfeiture of any security deposit (HOLD).

Cleaning: The rental price includes general cleaning services as well as towel and linen laundry. Guests must leave the unit tidy and ready for cleaning. VIP ORLANDO LLC does not provide daily cleaning unless requested in advance by the CLIENT, with an additional charge.

Smoking: The entire vacation unit is designated as a NON-SMOKING AREA. If smoking is detected in the unit, a USD $310 ionization fee may be charged, and the CLIENT may face eviction.

Air Conditioning: All doors and windows must remain closed at all times for proper air conditioning usage. Adjusting the air conditioning settings to improper levels is prohibited and may result in repair charges.

Furniture/Items: Moving any furniture is strictly prohibited. A fee of at least USD $150 will apply. The CLIENT is responsible for covering the repair or replacement costs for any loss or damage to the vacation unit during their stay, which will be deducted from the security deposit (HOLD).

Excessive Trash: Guests are expected to place trash in the provided containers or bins. A fee will be charged for the removal of excessive trash or garbage bags left in the house after checkout.

Pets: Pets are not allowed unless specifically stated in the reservation. Violating this rule will result in eviction from the vacation unit and a fine of USD $350.

Noise: Audible noise outside the vacation unit is prohibited between 10:00 p.m. and 8:00 a.m. The CLIENT and other guests agree to comply with all applicable parking restrictions and limitations.

4. CHECK-IN & CHECK-OUT PROCESS

Before check-in, the CLIENT must contact VIP ORLANDO LLC to confirm the reservation and provide a guest list. Check-in begins at 4:00 p.m., and the CLIENT must present a passport/ID/VISA or driver’s license, along with a valid credit card.

Check-out is by 10:00 a.m. If the unit is not vacated on time, a surcharge of USD $50 per hour will apply. If the CLIENT needs to extend the stay for reasons beyond their control, prior authorization must be obtained. Late check-out without approval is not allowed.

The vacation unit may be available for early check-in and/or late check-out for an additional fee. Refunds are not allowed for early departures.

The CLIENT agrees to leave the vacation unit in the same general condition as it was upon arrival. To prevent theft or damage to personal property or furniture in the vacation unit, doors and windows must be locked when the unit is unoccupied or at check-out.

5. PAYMENTS, MODIFICATIONS, AND CANCELLATIONS

Reservation Payment:

A minimum initial payment of 30%* of the total reservation is required, with the remaining balance due no later than 31 days* before the arrival date. Otherwise, the reservation will be considered canceled, and penalties will apply. All payments must be made directly to VIP ORLANDO LLC.

If payments are made via bank transfer, the CLIENT is responsible for covering international transaction fees.

The CLIENT will have full rights to stay in the selected vacation unit and access the rented services only when full payment for the reservation has been received satisfactorily.

(*) In special cases, promotions, and upon company approval, the initial payment required may be less than 30% of the total reservation.

If the CLIENT wishes to change their payment card or method, advance notice must be given to ensure the payment is processed correctly through the new method.

Security Deposit (HOLD): To ensure the proper use and care of the vacation units, VIP Orlando will place a SECURITY DEPOSIT (HOLD) on the registered credit card. The amount of this deposit is refundable and varies depending on the number of bedrooms in the vacation unit.

Two to three rooms	USD $150
Four rooms	USD $250
Five rooms	USD $350
Six or more rooms	USD $500

The deposit will be refunded between 3 to 7 business days after checkout, provided the vacation unit is returned in the same condition as it was delivered, without damage or losses. In the event of damage, the corresponding amount will be deducted from the SECURITY DEPOSIT (HOLD), with notification to the CLIENT.

Additionally, the CLIENT is responsible and authorizes VIP ORLANDO LLC to charge their registered credit/debit card for: (1) Any damage or loss that occurs in the vacation unit during their stay. (2) Any fines issued by the police, officials, or government agencies, utility providers, and/or homeowners’ associations resulting from violations of laws, ordinances, or rules during their stay, as well as any damage arising from such infractions, as mentioned in the preceding paragraphs.

Reservation Modification:

VIP ORLANDO LLC defines a reservation modification as changes requested by the CLIENT, such as changing stay dates, products, or services. A maximum of two modifications per reservation is allowed. All modifications are subject to availability.

If the modification results in a price increase, the CLIENT must pay the full or partial difference in the new balance to proceed with the modification. Reservations made less than 31 days before the arrival date or that have already reached the maximum limit of two changes cannot be modified, canceled, annulled, or refunded

Reservation Cancellation

VIP ORLANDO LLC defines a reservation cancellation as a CLIENT's request to not use the contracted services after making a full or partial payment. The cancellation request must be sent via email to customerservices@viporlando.com with the subject: RESERVATION CANCELLATION – followed by the name of the person who made the reservation. If the CLIENT fails to make payments within the established deadlines of their "Monthly Payment Plan" and does not request an extension or fails to respond, their reservation will be CANCELED without prior confirmation. In this case, a 100% penalty will apply to the amounts paid, and no refund will be granted.

Full Refund: If the CLIENT cancels within 48 hours of the reservation, they will receive a full refund of their payment minus a USD $75 processing fee, provided the reservation was made more than 31 days in advance of the arrival date. This refund is not applicable to reservations made during high-season periods.

Partial Refund: If the CLIENT cancels their reservation more than 31 days before the arrival date, they will receive a full refund of the amounts paid, minus a USD $310 cancellation fee*. If the CLIENT has paid less than this amount, the cancellation fee will apply to 100% of the amount paid.

No Refund: If the CLIENT cancels their reservation less than 31 days before the arrival date, no partial or full refund applies, and a 100% penalty will apply to the amounts paid.

(*) For high-season periods such as Easter (March/April), summer (July/August), Christmas, and New Year, the CLIENT must notify at least 61 days before their arrival date to receive a full refund of the amounts paid, minus a USD $350 cancellation fee. Otherwise, a 100% penalty will apply to the amounts paid.

Cancellation Due to Property Availability

If the reserved unit is unavailable due to a decision by the owner or for any other reason beyond the control of VIP ORLANDO, and relocating to a new unit result in a higher cost, the CLIENT must cover the difference. If the CLIENT does not accept the relocation and a similar property cannot be offered, the reservation will be canceled with a penalty of USD $310.

Alternatively, the CLIENT may choose a credit for the amount paid, less the penalty, which can be used for a future reservation with VIP ORLANDO within a maximum period of 12 months. The decision to opt for a refund or credit will be at the CLIENT’s discretion.

Refunds may take up to 15 business days after the reservation cancellation. Beyond this period, the company does not guarantee the availability or timeliness of the refund. If the refund is processed via bank transfer, VIP ORLANDO LLC is not responsible for covering international transaction fees.

6. CHARGEBACKS

In events where VIP ORLANDO LLC agrees to issue a refund, chargebacks must not be initiated. VIP ORLANDO LLC reserves the right to take legal action to protect its interests if the CLIENT disputes a charge in an unauthorized or unjustified manner. The CLIENT will be responsible for all incurred costs, including administrative fees, reasonable attorney fees, and other legal expenses.

7. COMPLEMENTARY SERVICES

For certain reservations, the CLIENT must pay a special Resort Fee and parking service fees upon arrival. It is recommended to confirm the amount before arrival (consult with your vacation advisor or Customer Service).

When requesting purchases and shipping packages to the office, the CLIENT must pay an additional fee for each package, which will vary depending on the resort where they are staying (consult with Customer Service).

Jacuzzi or private pool heating services are optional and come with a variable weekly cost. The heating is activated on the CLIENT's arrival day and continues for the contracted days, maintaining an average temperature of 70 to 80 degrees Fahrenheit for approximately 8 hours daily. Refunds are not offered for inadequate temperatures, especially when outdoor temperatures fall below 61 degrees Fahrenheit (winter).

The CLIENT assumes full responsibility for any manipulation of the jacuzzi or pool mechanisms and for damages caused to third parties or the vacation unit. VIP ORLANDO LLC does not assume responsibility for equipment failures or malfunctions within the unit; however, our Maintenance Team will resolve any issues within a reasonable time. The safety of children in the pool or other areas of the vacation unit is the responsibility of parents or another responsible adult.

If VIP ORLANDO LLC authorizes pets, an additional fee will apply, which the CLIENT must pay before arrival. Furthermore, the CLIENT is responsible for ensuring that their pet does not cause damage to the vacation unit.

DISCLAIMER CLAUSE

The information, software, products, services, and rates published on this website may contain inaccuracies or errors. VIP ORLANDO LLC does not guarantee the absolute accuracy of the content displayed here and is not responsible for any inconveniences that may arise, as these are largely provided by the respective owner of each vacation unit or the management company representing it.

CUSTOMER SUPPORT

For quick responses to your questions or concerns, feel free to contact us via email at customerservices@viporlando.com or call +1 (407) 233-1371 / +1 (954) 556-5297.