Frequently Asked Questions

Booking your property is really easy. At first, you only have to pay 50% of the final price. The remaining balance can be submitted 30 days before your scheduled arrival, depending on the season. You can call: +1 (407) 233 1370 or +1 (407) 233 1371 and we will glad to help you out.

These are the payment methods we can take: credit card, bank transfer, PayPal, Zelle or check. You can choose which option is more convenient for you.

Indeed. If your Travel date is within 12 months (or more), we offer you scheduled payments in order for you to pay monthly fees without interests.

Yes, as a part of the necessary documentation, you will need to sign a Terms and Conditions document (contract). The cardholder (or person who made the payment) will be responsible of signing the documents, including the check in form. Once the process is complete, you will receive the keys or door code to your assigned property.

It depends on the location or community. Most of them do not have fees upon arrival and you can enjoy full access to the resort amenities.

Yes. Depending on some communities, it may be an open network.

Yes, you will find a number of towels and bed sheets according to the capacity. For some homes, the housekeeping team may leave some blankets or additional sheets in the closets. They also provide a starter kit that includes toilet paper and a few trash bags. We recommend to bring any cleaning supplies you may need.

You can, and it’s really important that you know this service is subject to availability. This service has an additional cost and can be requested one or two weeks before your arrival, depending on the season. You would only have to send a list of what you need, we would search for a quote, provide it to you and once you submit the payment, we can schedule for one of our team members to perform the service.

In order to access the community where your assigned unit is located, all you need is your booking information (provided in your confirmation email) that contains your assigned property address and arrival instructions), a valid driver license (if you are driving a vehicle) or a passport.

Truth be told, theme parks constantly have a good affluence of visitors. The most recommended dates to avoid missing out on attractions and parades are: December 15th – January 15th. February, March, April, July, October and November.

Yes, the theme parks are open every day, all year round. Make sure to ask your travel advisor about availability and once you have your tickets, you can log in My Disney Experience website or app and choose specific hours for the attractions you are interested in.

We have been in the market for 15 years now, having experienced specialists in the Travel and Property Rental field. Our goal as a company is to provide the best service possible to our customers, in the fastest and most efficient way. We work with a diverse range of affordable prices and we provide a personalized service in order to save you time and effort.

Parking in Disney and Universal theme parks is around $22 plus taxes per day for regular cars, and it’s only valid for each park.

Of course! The only minimum we require as a down payment is $250. The remaining balance can be submitted until 30 days before your arrival (in regular season), and during high season, it is usually requested to submit the last payment 45 days before you get to Orlando. For Christmas, Holly Week and other festivities, conditions could change. Please contact our advisors.

There is a lot to enjoy, besides theme parks. Entertainment in the best word to describe Orlando. We suggest you contact our advisors and ask them about malls, outlets, water parks, and anything that will complement your stay. You will also be able to find well-known premium outlets as well as supermarket chains like Wallmart or Target, where you could find mostly anything! In addition, if you plan to be in the area during Black Friday, it’s your chance to shine!

We believe in transparency and honesty, that why we adapt budgets according to what our customers need. We include taxes and administrative expenses in the total. If you require additional services like pool heating, BBQ/Grill rental, cribs, etc, you can always ask our advisors so they can provide you with great pricing.

We give you a fully equipped property with important items like towels, bed linen, comforters or blankets, kitchen utensils, etc. Therefore, the only things you need to take with you are:

• Clothes, swimwear items, comfortable shoes.
• Medicine (with medical prescriptions if necessary).
• Cleaning supplies (soap, shampoo, toothbrush, detergent, etc.).
• Extra toilet paper, dish soap, paper towel.